Tuition Cancellation & Refund Policy
The High Performance Practice — Professional Training Seminars
Purpose
This policy ensures transparency and fairness regarding tuition and fee payments for attendees of The High Performance Practice training seminars.
Policy Statement
Tuition and fees are non-refundable except as outlined in this policy. Attendees are encouraged to carefully review the policy before registering.
Refund Eligibility
- Full Refund
A full refund of tuition and fees will be granted if:
- The seminar is canceled by The High Performance Practice.
- The attendee withdraws in writing at least 21 business days prior to the scheduled seminar date.
Partial Refund
- A 50% refund will be granted if the attendee withdraws in writing between 14-21 business days prior to the seminar.
- No Refund
- No refund will be granted if the attendee withdraws 13 business days or fewer prior to the seminar or fails to attend (“no-show”).
Credits & Transfers
- In place of a refund, attendees may request a credit toward a future seminar of equal or lesser value if the request is made at least 2 business days prior to the scheduled seminar.
- Credits must be used within 12 months of the original seminar date.
Refund Process
- Refund requests must be submitted in writing via email to the seminar administrator.
- Refunds will be processed within 15 business days of the approved request.
- Refunds will be issued via the original method of payment.
Exceptions
- Documented emergencies (medical, family, or other extenuating circumstances) will be reviewed on a case-by-case basis. Supporting documentation may be required.
Non-Refundable Items
- Administrative fees, late registration surcharges, and any materials already distributed (digital or print) are non-refundable.
Grievance Resolution Policies and Procedures
Policy Statement
The High Performance Practice is committed to providing high-quality professional training seminars. We strive to ensure that all attendees receive fair treatment and value for their tuition and fees. Attendees who have concerns, complaints, or disputes—including tuition or fee-related issues—have the right to seek timely resolution through a structured grievance process without fear of retaliation.
Scope
This policy applies to:
- All attendees of The High Performance Practice seminars.
- All seminar-related issues, including but not limited to instructional content, facilities, instructor conduct, administrative processes, and tuition/fee disputes.
Definitions
- Grievance: Any concern, complaint, or dispute raised by an attendee related to seminar delivery, administration, tuition, or fees.
- Resolution: A formal or informal process that addresses and resolves the grievance to the satisfaction of the attendee whenever possible.
Procedures
1. Informal Resolution
- Attendees are encouraged to first discuss their concern directly with the seminar presenter, staff member, or administrator involved.
- Many issues can be resolved quickly and informally.
- If unresolved, the attendee may proceed to the formal grievance process.
2. Formal Grievance Process
Step 1: Written Submission
- The attendee must submit a written grievance within 10 business days of the incident or issue.
- The grievance should include:
- Attendee’s name and contact information.
- Description of the concern (including date, time, and parties involved).
- Desired resolution (e.g., refund, clarification, corrective action).
Step 2: Acknowledgment
- Within 5 business days, The High Performance Practice will acknowledge receipt of the grievance in writing.
Step 3: Review and Investigation
- A designated administrator will review the grievance.
- Investigation may include discussions with involved staff, review of records, or additional documentation from the attendee.
Step 4: Resolution Determination
- A written decision will be provided within 15 business days of receiving the grievance.
- The decision will include:
- Findings of the review.
- Action(s) to be taken (refunds, corrective measures, dismissal of grievance, etc.).
Step 5: Appeal
- If the attendee is dissatisfied, they may submit a written appeal within 5 business days of the decision.
- The appeal will be reviewed by a senior administrator not involved in the original decision.
- A final written decision will be issued within 10 business days.
3. Tuition and Fee Disputes
- Refunds may be granted in accordance with the published Refund Policy (e.g., cancellation timelines, partial refunds).
- If the grievance involves alleged overcharging, misapplied payments, or disputed fees, documentation will be reviewed against registration and payment records.
- Resolution may include:
- Partial or full refund.
- Credit toward a future seminar.
- Written clarification of charges.
4. Confidentiality and Non-Retaliation
- All grievances will be handled confidentially to the extent possible.
- Attendees will not be penalized, retaliated against, or denied future seminar participation for filing a grievance.
5. Recordkeeping
- Records of grievances and resolutions will be maintained for at least three (3) years.
- Records will include grievance submissions, investigation notes, resolution letters, and appeals.
Questions
For questions regarding tuition or refund eligibility, attendees should contact:
Michael R Powell, DC
Hp2seminars@gmail.com
320.491.6734